



Trustindex verifies that the original source of the review is Google. I gave this 2 stars, but it's nuanced. Overall, I really like the system that I bought from them. It's the 36-inch soft chamber with 2 oxygen units and an AC unit. I use it every day and think it's high quality. But there are two aspects of my experience with the company that led me to give them 2 stars. First, I bought the side-entry unit. For some reason, perhaps because of the side entry, the frame inside the chamber has moved (one end of the frame has rotated clockwise quite a bit). This caused a couple problems. One, a metal splinter formed on the frame (perhaps because of the shearing when the frame moved?). It was sharp enough that it cut me, but I clipped it off and put duct tape over it. But more importantly, I worry that it could happen again and puncture the unit. Two, because the frame moved, the AC unit, which rests on one of the side beams of the frame, tilted about 60 degrees to the right (it started off level, then tilted). In order to keep the AC unit level, I use string to keep the right side level. Second, when I emailed the company about this issue, they didn't address my questions and concerns, and in fact didn't respond to multiple emails from me. I was quite disappointed in their customer service. Overall, I like the unit I bought, but if I could do it again, I would buy the top-entry unit. I would advise against the side-entry. I can post pics of what the frame looks like now if people want.